Accessibility

The Country Music Hall of Fame® and Museum strives to provide all visitors with an enjoyable experience by offering services to assist with various needs and abilities. In addition, our facility is equipped with various features and amenities we hope will create a welcoming environment for all our guests. If you have questions or would like to receive additional information regarding the accessibility of our facility and resources, please fill out the form below or call us at (615) 416-2001. All programs and services are included with admission to the Museum unless stated otherwise.

Mobility Accommodations

There are two entrances into the building. An access ramp for our main entrance is located on the corner of Demonbreun and 222 Rep. John Lewis Way S. The 222 Rep. John Lewis Way S. entrance access ramp is located to the side of the doors. Inside, the Museum is equipped with elevator service at all levels, including elevators to all floors of the CMA Theater. Ramps and automated door entrances are in place for wheelchair accessibility. Historic RCA Studio B tours are also wheelchair accessible. However, due to weight limitation for the wheelchair lift on the bus, motorized wheelchairs or scooters are not allowed. We do have wheelchairs that can be used in their place. A ramp is located for entry at the Studio along with accessible restrooms for emergencies. Please remember that all Studio B tours depart from the Country Music Hall of Fame and Museum, and you must be at the waiting area at least 15 minutes prior to tour time.

Courtesy Wheelchairs

A limited number of courtesy wheelchairs are available on a first-come, first-served basis for our visitors while they are touring the Museum. Wheelchairs can be checked out at the Guest Services Desk. Ask a Guest Relations Specialist for assistance.

  • Wheelchairs will be disinfected when checked out by guest and when returned.
  • Guest Relations Specialists will wear single-use gloves when handling wheelchairs.

If you are on the Studio B Tour, motorized scooters are not allowed due to weight limitations on the bus’s wheelchair lift.

Accessible Seating

The Ford Theater and CMA Theater both have designated wheelchair accessibility areas. These areas are on a first-come, first-served basis.

Accessible Restrooms

Wheelchair-accessible and Family restrooms are available on all floors of the Museum and CMA Theater. Accessible water fountains are on each floor of the Museum and the fourth floor of the CMA Theater.

Visual Impairments

Large Print Guides

Our Audio Tour is a great enhancement to the Museum experience. We also have a Large Print Guide of the Museum’s audio script that is available at the Guest Services Desk. Feel free to ask a Guest Relations Specialist for more information.

  • Printed Guides will be disinfected when checked out by guest and when returned.
  • Guest Relations Specialist will wear single-use gloves when handling Printed Guides.
  • Audio Wands will be sold at half capacity to allow for thorough 24-hour cleaning process between uses.
  • Guest Relations Specialist will wear single-use gloves when handling Audio Wands

Braille Resources

Braille descriptions of the exhibits Sing Me Back Home and Outlaws & Armadillos: Country’s Roaring ’70s, gallery maps, and information guides can be requested at any location and checked out during your Museum visit from Guest Services, near the Museum’s main box office.

Descriptive Tours

Many exhibits have sound stations where visitors can experience the various styles of country music, hear recorded interviews with artists, or listen to related broadcast programs like the Grand Ole Opry. Upon request, guided tours are available for visitors who are blind or have visual impairments.

If you require a guided tour, please submit a request using the form at the bottom of this page or call us at (615) 416-2001 to reserve a tour guide two weeks prior to your visit. These requests are subject to the availability of a guide, and may have a range of time limitation.

Auditory Impairments

Assistive Listening Devices

Our Audio Tour is a great enhancement to the Museum tour and is T-coil compatible. Headsets are available upon request with the standard audio wand rental. We offer the tour in English, German, French, Japanese, and Spanish.

Audio Tour

Printed copies of our Audio Tour are available at our Guest Services Desk.

Sign Language Interpretation

Sign Language Interpreters are available for most of our Museum programs upon request. If you require sign language interpretation, please submit a request using the form at the bottom of this page or call us at (615) 416-2001 two weeks prior to the Museum program. These requests are subject to the availability of an interpreter, and may have a range of time limitation.

Service Animals

The Museum abides by the Americans with Disabilities Act (ADA), and welcomes all service animals into all the public areas of the Museum. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the service animal must be directly related to the person’s disability. Personal pets are not allowed.

Transportation Accommodations

Transportation by the City’s MTA

The Nashville Metropolitan Transit Authority (MTA) provides transportation services in Davidson County for those with disabilities who are unable to use the standard buses with fixed routes. Further information, eligibility requirements, and reservation forms and procedures are available at the Nashville MTA’s website.

 

Language Supports and Translations

The Country Music Hall of Fame and Museum has a variety of translated materials to make multilingual guests feel welcome. These materials and their locations in the Museum are listed below.

 

Audio Guides

Audio guides to supplement the self-guided Museum tour are available for purchase. Devices are borrowed during your visit, and returned at the end of your tour. Audio guides are available in the following languages:
English
Spanish
French
German
Japanese

Museum Information Guides and Gallery Maps

Museum information and gallery maps are available at all ticketing counters, as well as the Information Desk and the Box Office in the Jerry and Ernie Williams Grand Lobby, accessible from the 222 Rep. John Lewis Way S. entrance. Guides and maps are available in print onsite and via download in the following languages:

  • English
  • Spanish
  • Arabic
  • Kurdish
  • Braille*

* Braille maps and information guides can be requested at any location and checked out during the Museum visit from Guest Services near the Museum’s main box office.

Exhibit Text

Print translations of the exhibit panel text for Sing Me Back Home, the Museum’s permanent exhibit covering the history of country music from its pre-commercial roots to its present-day global success, are available for check out from Guest Services near the Museum’s main box office. The following translations are available:

  • Spanish
  • Arabic
  • Kurdish
  • Braille

Autism and Sensory Sensitivities

In collaboration with Vanderbilt University’s Treatment and Research Institute for Autism Spectrum Disorders, the Country Music Hall of Fame and Museum developed the following supports to make guests with sensory needs feel welcome:

 

Sensory Map: Use this visual map to help prepare for a visit to the Museum. The map indicates sound, light, and touch experiences, as well as quieter places to cool down. Download at home, or ask for a copy at the first floor Guest Services Desk.
Coming Soon!

Social Story: Use this illustrated guide to help know what to expect during your visit to the Museum. For Online Family Programs, a Social Story is emailed out to participants on the morning of each program.

Sensory Kits: Coming soon! Sensory Kits will be available for free checkout on a first-come, first-served basis. Each kit includes fidgets, noise-reducing headphones, sensory map, and sunglasses. Please visit the Guest Services Desk on the first floor to check out, or email FamilyFun@CountryMusicHallofFame.org to reserve in advance.

Young Explorer Bag: These activity bags are designed for families with young children, available for free checkout. Young Explorer Bags are filled with guided activity suggestions, a touch-and-feel book, and a music player to help explore the galleries. This resource may also benefit families with sensory needs. Details are available here. Please visit the Guest Services or Information Desks on the first floor to check out a Young Explorer Bag, or email FamilyFun@CountryMusicHallofFame.org to reserve in advance.

Please note: Young Explorer Bags are not currently available for checkout because of COVID-19 precautions.

Quieter Times to Visit: While we cannot guarantee certain times will be slower than others, the early morning (9:00 to 11:00 AM) and late afternoon (3:00 to 5:00 PM) on weekdays tend to be less busy.

Sensory-friendly Supports for String City: Nashville’s Tradition of Music and Puppetry: A social story and visual schedule are available for String City performances. Modified sensory-friendly performances with brighter lighting, quieter audio, and smaller crowds are also available. See the performance schedule here.

Family Program Accommodations: A cool-down corner is offered in all in-person family programs, with noise-reducing headphones, books, and fidgets. We also offer easier-to-use materials like adaptive scissors in Creative Zone programs.

We strive to make the Museum a welcoming place for all, and we want to ensure the best experience for every family’s needs. If you have other sensory needs or questions, please email FamilyFun@CountryMusicHallofFame.org.

For any additional accommodations, please contact us at (615) 416-2001 or use the form below.

The Museum welcomes comments and suggestions about how we might continue to improve the experience for guests with disabilities.

Please call (615) 416-2001, email us, or write to us at:

The Country Music Hall of Fame and Museum
Ticketing Services & Reservations
222 Rep. John Lewis Way S.
Nashville, TN 37203

Accessibility Request Form

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